Brisbane Hailstorm Sees Over 16,000 Insurance Claims

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The recent hailstorm in Brisbane has triggered more than 16,000 insurance claims, marking it as a significant event as declared by the Insurance Council of Australia.

Both Suncorp and IAG have experienced a substantial influx of claims following the severe weather conditions that affected parts of Queensland and Victoria over the weekend.

Suncorp has received 5,500 claims, with CEO Steve Johnston reporting approximately 5,000 claims from southeast Queensland and 500 from Victoria due to the storm's destructive winds and hail. The financial impact on the company is estimated to be between $220 million and $260 million. To manage the situation, Suncorp's Disaster Management Centre has been fully activated, deploying mobile hubs to the most heavily impacted areas.

IAG has also reported over 3,900 claims from the event in southeast Queensland, utilizing brands such as NRMA Insurance and RACQ Insurance. With forecasts predicting more extreme weather, IAG is leveraging an advanced artificial intelligence model to streamline emergency responses. This model uses a sophisticated situation awareness map, integrating real-time hazard intelligence with customer data to identify homes in urgent need of repair and to proactively reach out to potentially affected policyholders.

The swift assessment and strategic response to the storm by these insurers highlight both the extent of the damage and their commitment to support their customers during such crises.

While the immediate focus is on addressing existing claims and mitigating further damage, both companies are positioned to adapt to the unfolding weather conditions, supporting affected residents and businesses in their recovery efforts.

Published:Monday, 3rd Nov 2025
Source: Paige Estritori

Please Note: If this information affects you, seek advice from a licensed professional.

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Knowledgebase

Insurance Deductible:
That part of an insurance claim that must be paid by an insured person before the the balance is paid by the insurer.

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